Thank you for choosing Boxpilot. We appreciate your business and strive to surpass your service and results expectations over the course of a long and successful working relationship.
By agreeing to conduct business with Boxpilot, Inc., an Ontario Corporation, (“Boxpilot”) and use Boxpilot services (“Services”), customers and prospects who have become customers and prospects who have not become customers (“Clients”) acknowledge and are in agreement with the following terms and conditions as it relates to trust, client privacy policies, disclosure, terms and conditions, and other elements as outlined in this document (“Terms and Conditions”). Periodically, Terms and Conditions are updated and available from your Boxpilot account manager or online on Boxpilot’s website. By continuing to use Services, you are also agreeing to any Terms and Conditions revisions as may be updated by Boxpilot from time-to-time.
Protection and Security of Information
The success of Boxpilot relies on the protection of Client data and the trust that Clients instill in Boxpilot with their information. Our Clients' privacy is central to our overall strategy and is one of our highest priorities, insuring our customers remain repeat Clients through a deep relationship with us.
“Confidential Information" shall mean all non-public information which is disclosed by the Client to any employee or agent of Boxpilot concerning business activities of the Client and Client's lists of names and phone numbers. Boxpilot will never use the Client list outside of its intended and agreed upon use.
Boxpilot agrees to maintain all Confidential Information from the Client in the strictest of confidence, and agrees not to knowingly disseminate, disclose, sell, rent or give such information to any third party or persons not employed or contracted by Boxpilot, unless required by court order.
Although Boxpilot makes every effort to ensure Confidential Information is secure within our own servers, any information communicated via email is through unsecured channels and therefore remains Client responsibility. If there is sensitive information that Clients wish to send to Boxpilot, Clients may utilize any secure transmission method available to them. Boxpilot is able to utilize secure sending protocols as required by any Client.
Contact information that has been provided voluntarily from Clients on Boxpilot website is collected by Boxpilot support, sales and marketing in order to understand and respond to the needs of Clients. In responding to these needs, Boxpilot or its partners may contact the Client using the information provided in an effort to assist the Client.
Boxpilot primarily conducts its communication with Clients via telephone and email. All telephone conversations may be recorded for quality and training purposes in accordance with jurisdictional regulations.
Boxpilot utilizes cookies to collect website visitor information, and to aid in the efficient targeting of sales and marketing. By visiting the Boxpilot website, Clients are implicitly allowing such data collection, and agree to Boxpilot accessing demographic and firmographic information about Client individuals and/or the Client companies themselves.
At any time, Clients may opt-out of Boxpilot sales contact, Boxpilot marketing programs, contact from Boxpilot partners, or Google Analytics tracking, by contacting Boxpilot with such a request.
All rights that are not granted to Clients are reserved by Boxpilot. The Services, Boxpilot’s technology, and any updates or improvements to the Services and Boxpilot’s technology, are owned by Boxpilot and its licensors. Boxpilot and its licensors own all copyrights, patents, trademarks, trade secrets, and other intellectual property rights relating to or residing in our Services.
Boxpilot agrees to indemnify and hold the Client harmless from and against any and all claims, demands, actions, liabilities, damages, or expenses resulting therefrom, including court costs and attorney fees, arising out of or relating to: physical injuries to persons employed by Boxpilot arising out of execution of Boxpilot Services, physical damages to property owned by Boxpilot arising out of execution of Boxpilot Services, or infringement violations of any patent, trademark, copyright or trade secret claim made against the individual technologies and/or methods themselves that Boxpilot utilizes in the process of executing its Services.
For clarity, the Client’s indemnity shall not extend to protection against legislated restrictions against contacting of entities or people. The Client is responsible for the content of any Client lists and the content of the messages Boxpilot communicates on the Client’s behalf when using Boxpilot services as well as the consequences of those messages. Client agrees that Client will not use Boxpilot’s services to engage in activities that are illegal, obscene, threatening, and defamatory, invade privacy, infringe intellectual property rights, or otherwise injure third parties or are objectionable.
Client may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use Boxpilot content in any way except for Client’s own personal, non-commercial use. Client also cannot adapt, alter or create a derivative work from any Boxpilot content except for Client’s own personal, non-commercial use. Any other use of Boxpilot content requires the prior written permission of Boxpilot.
Unless otherwise agreed to, any agreements made between Boxpilot and the Client shall be constructed in accordance with the laws of the Ontario, and any dispute arising in connection with any agreements shall be governed by said laws.
Client Account Policy
Clients are required to pay any fees, costs or charges incurred during the course of conducting business with Boxpilot. The nature of these charges will be communicated by Boxpilot to the Client ahead of time. In some cases, the exact amount may not be known until after the programs have been conducted. Client is responsible to communicate any budget limitations to Boxpilot as the case may be. All Boxpilot invoices are due upon receipt. Unless otherwise agreed, Client will complete and return credit card authorization form to Boxpilot and, accordingly, Client credit card on file will be billed monthly for service charges incurred. If your organization's accounts payable policy requires terms, these may be arranged on a case-by-case basis at Boxpilot’s discretion. Boxpilot reserves the right to conduct credit investigations on any such requests.
Any and all Services that are pre-purchased will be expired after a period of inactivity that spans greater than one year. Under certain circumstances, Boxpilot may extend this expiration period for our clients.
Due to the nature of Boxpilot Services, Boxpilot cannot offer refunds. Boxpilot reserves the right to assess a late payment finance charge of 2.2% for every month the invoice is past due in a compounding fashion. Anything greater than sixty (60) days past due may be sent to collections at the discretion of Boxpilot.
Unless otherwise agreed, any agreements made between Client and Boxpilot shall, taken together with these Terms and Conditions, constitute the entire agreements between Client and Boxpilot (“Entire Agreement”). Unless otherwise agreed, Client and Boxpilot agree that there are and shall be no additional representations, warranties, collateral agreements or conditions which relate to Entire Agreements other than those as expressed in Entire Agreements.
Any agreements between Client and Boxpilot may be executed in as many counterparts as are deemed necessary, and when so executed in counterpart shall have the same effect as if each party thereto had joined in executing one and the same document.
The invalidity or unenforceability of any provisions in any agreement between Boxpilot and Client shall not affect the validity or enforceability of any other provision of any agreement between Boxpilot and Client, which shall remain in full force and effect.
Thank you once again for choosing Boxpilot. We appreciate your business and strive to surpass your service and results expectations over the course of a long and successful working relationship. Please contact your account manager with any questions related to this document or any other aspects of conducting business with Boxpilot.