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| What
happens if someone answers the phone 'live'? |
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"Live" answers can happen if a receptionist accidentally
transfers a call to a live person instead of directly to their
voice mailbox, for example. Targeted individuals who answer
their line "live" will hear silence if they pick up their
phone, and will see "private number" on their call display,
giving the appearance of an incomplete connection. It's more
respectful than a "live" playback to an unsuspecting individual.
Recipients are indifferent to the call,
and simply disconnect. Meanwhile, our Protocall™ algorithm
will glean new information from the call (line type, time
called) to schedule a time-optimized call back that minimizes
the possibility of a subsequent "live" answer.
With Protocall™, only a fraction of your
list will not have a message delivered because of a "live"
answer. In today's busy business climate, it's easy to get
voicemail and hard to get someone "live" on the phone.
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| What
do recipients see on call display? |
Recipients see "PRIVATE NAME" and "PRIVATE NUMBER" on
their call display so there's no association to you. |
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| Am I
charged by the completed call, per-call or on a per-record basis? |
Boxpilot charges on a per-record basis. Each record represents
a name on your list. For example, if you have 1000 names on
your list you would need to purchase at least 1000 records. |
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| How
many times will Boxpilot call the names on my list? |
Boxpilot will make as many calls as feasible to connect
with the individuals on your list. |
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| What
is the "Protocall™ algorithm"? |
Protocall™ is our proprietary calling algorithm. It determines
the best time each record should be called. Using the phone
line type (direct, main, auto-attendant) as provided by you
or discovered by us, along with time zone and prior result,
the algorithm intelligently assigns each Boxpilot rep the right
record at the right time to minimize "live" answers and ensure
that the most number of messages are delivered in the least
number of calls. All calls are scheduled within our call center
hours of operation, between 7:00AM to 6:00PM Eastern, giving
the flexibility to best schedule "business-hours" and "off-hours"
calling. |
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| When
do you make the calls? |
Calls are made during our call center hours of operation,
from 7:00AM to 6:00PM Eastern. You may specify exact times you'd
like your campaign to go out, or you may give us the flexibility
to deliver messages throughout 7:00AM to 6:00PM Eastern. Clients
who give us more flexibility get the highest deliverability
rates because they take advantage of our Protocall™ algorithm,
which determines the best time each record should be called
to minimize "live" answers and ensure that the most number of
messages are delivered in the least number of calls. Protocall™
most intelligently schedules "business-hours" and "off-hours"
calling around our call center hours of operation. |
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| Do you
make the calls late at night? |
No. We don't need to. Because we use live human agents
to accurately "guide" your pre-recorded message into the right
person's voice mailbox, we speak with receptionists, personal
assistants, use dial-by-name and extension features and reach
voicemail from direct lines during the day AND during "off hours".
If we delivered messages only late at night our deliverability
rates would be lower. With our Protocall™ algorithm, the RIGHT
records are called during "business hours" and the RIGHT records
are called during "off-hours". We work straight throughout the
day with equal success, from 7:00AM to 6:00PM Eastern. |
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| When
are your call center hours of operation? |
Our call center operates from 7:00AM to 6:00PM Eastern.
Our Protocall™ algorithm most intelligently schedules "business-hours"
and "off-hours" calling using our call center hours of operation. |
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| Do you
do international calls? |
Boxpilot calls are within North America only unless notified
before the start of a campaign. Additional long distance charges
apply for each overseas call, please contact your account manager
for more details. |
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